Search
Lead Lookup
Find records by phone, ID, buyer code, LSP, status, name, or team, with edit access reserved for permitted internal roles.
Voiceng automates calling, qualification, QA, and operational workflows across the entire BPO ecosystem — so your human agents can focus on closing, not screening.
Each solves a discrete piece of call center operations — and together they form a complete stack from the first dial to the final disposition.
VoicengAI runs outbound campaigns on your existing dialer — VICIdial, Asterisk, whatever you have today — and conducts the conversation itself. It detects voicemail in under a second, handles objections with branching scripts you control, and transfers warm, qualified leads to your closers.
Manual QA samples three percent of your calls. Voiceng QA listens to every single one. Upload a call — or have it arrive automatically from VoicengAI — and within seconds you have a score against your campaign rubric, not a generic one.
A compact CRM for high-volume lead teams, affiliate operations, production tracking, and client or LSP coordination. It brings lead lookup, lead entry, revenue analytics, attendance, payroll, assets, notifications, and admin controls into one role-secured workspace.
| Lead | Vertical | Status | Value |
|---|---|---|---|
+1 (415) 555-0184 Affiliate · NexGen |
Insurance | Transferred | $1,284 |
+1 (212) 555-0291 Manager · J. Cordero |
Solar | Transferred | $2,140 |
+1 (305) 555-0476 Client LSP · MedReach |
Health | Callback | $890 |
+1 (713) 555-0331 Affiliate · NexGen |
Auto | Transferred | $1,620 |
Built for teams that need fast filters, compact tables, modal editing, exports, calendar controls, and role-aware actions without bouncing between disconnected tools.
Find records by phone, ID, buyer code, LSP, status, name, or team, with edit access reserved for permitted internal roles.
KPI cards, buyer-code and team filters, revenue health, client performance tables, hourly views, exports, and detail records.
Structured submission with buyer, LSP, sales executive, demographic, compliance, and client-required fields plus same-day recent leads.
Operational updates, status changes, workflow visibility, and client or LSP-facing attendance monitoring.
Manage follow-ups, performance actions, internal issues, accountability records, and operational case history.
Control archived or recyclable lead records and reassign them only where team rules and permissions allow it.
Rank sales and production performance while managers monitor assigned teams, members, and scoped lead access.
Manage users, roles, employees, buyers, LSP directories, lead configs, holidays, teams, payouts, assets, dialer access, expenses, and payroll.
Uptime and latency are table stakes. These are the metrics that actually change a BPO's unit economics.
BPO operators do not buy features. They buy lower cost-per-lead, higher agent utilization, and audit-ready compliance. Here is how Voiceng delivers each.
Voiceng handles the repetitive 80% — outbound dials, screening, disclosures, follow-ups. Your human agents handle the 20% that actually closes deals and earns commission.
The result: higher agent retention, higher per-agent revenue, and a floor that scales without burning out.
Voice handles the call. QA scores the conversation. CRM tracks the lead and the revenue. Each product makes the other two more useful — and together they close the loop.
The output of one product is the input of the next. No copy-paste. No end-of-day export. No spreadsheet glue. The whole thing runs as a single piece of machinery.
We don't build generic AI. Each vertical has its own script structure, compliance requirements, transfer rules, and disposition logic — and Voiceng ships with them.
Our mission is to fully automate the repetitive and operational workflows that hold back every modern contact center.
We believe AI should empower human agents — not replace them — by handling repetitive conversations, qualification, QA monitoring, compliance checks, routing, and back-office operations.
Voiceng is building the operational layer for the next generation of contact centers.
Voiceng replaced our manual pre-screening entirely. Our agents now only speak to qualified prospects, and our close rate is the highest it has ever been.
We scaled from 5,000 to 40,000 calls a month without adding a single headcount. The return on investment was immediate.
The QA system catches things our human reviewers miss — and reviews every call, not three percent of them. Compliance audits have gotten dramatically easier.
Start with a pilot. Scale to enterprise. Pricing tracks your call volume and deployment needs — not seat counts.
Share your monthly call volume, your dialer setup, and the campaigns you run. We'll prepare a tailored walkthrough — pilot deployment, technical architecture, or full operational rollout.